Printer Prints Second Page Upside Down

[Screen111]

Hi,

I bought the HP OfficeJet 5220 printer last month. However, when i started printing documents double sided, the second page kept turning out to be upside down. I've already tried switch between flipping on the long edge and flipping on the short edge but it doesn't seem to be working. There is also no option in the printer's settings that allows me to change it. Is this due to the printer's printing mechanism or is there anything I can do to ensure that the second page does not print upside down?

[Dragon-Fur]

@Screen111 

Product Information > Specifications

•  Product Specifications for the HP OfficeJet 5220 All-in-One Printer (M2U81B)

Automatic Duplex supported.

Answer

If the printer software is installed, 

If Adobe Reader DC is updated and installed,

If the preferences are set correctly,

If you have not done so,

Consider:  Install the printer Firmware

If / After you install the firmware, Restart the computer and log in.

================================================================

Additional Details 

Adobe Reader DC Software

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

• HINT: Watch out for and UNCHECK unwanted extra software
• Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

Adobe Acrobat Reader Learn & Support

Example PDF printing menu

Manage Print Output with Print Preview_PDF_1D

Printer Software

If the Full Feature Software has been installed, there should be options to flip over / flip short or long side in the printer preferences.

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printing Preferences

Select a shortcut that provides the feature and leave that shortcut highlighted (selected)

And / Or (if your printer software supported “custom shortcuts”)

Select a shortcut > Make changes that includes “Duplex” 

NOTES

• Remember to check the settings under each Tab
• Pay attention – not all Media (kind of paper) and / or paper sizes support Duplex

Save the changed shortcut settings with “Save As” (wording varies) to create a Custom shortcut

If you like, leave that (new / custom) shortcut highlighted as the “default”

Click Apply / OK to save the shortcut

Examples Preferences 

NOTE:  Newer software may look different; most of the actual settings might be similar

8740_Printer_Assistant_Shortcuts_1

Print_Preferences_Template_1

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms or "what the printer can do" (Specifications)

Additional "How-to" procedures

Search for additional solutions...

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP OfficeJet 5220 All-in-One Printer

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[Screen111]

Hi,

I've already installed the firmware and restarted my computer but the 2nd page still turns out to be upside down. There is no shortcut page i can go to for this printer at all.

[Dragon-Fur]

@Screen111 

OK, perhaps I do not understand where / how you are setting "flipping on long edge and flipping on short edge".

• Is the printer Full Feature Software installed on the computer?

If yes,

1. Does the software show in the list in Control Panel > icon view > Programs and Features?
2. Can you open Control Panel > icon view > Devices and Printers > Right-Click Printer > Printing Preferences

If no,

1. Please install the software.

2. After the software is installed, Restart the computer and log in.

• What is the document type? 

           Document type examples:  PDF, Word, Text (Notes), HTML (web page)

• What is the name of the software / program you are using to view the document and submit the job to the printer?

        View and Print software, print submission examples: 

1. Printer Assistant shortcut icon on the Desktop, HP Smart, Adobe Reader DC, Browser (Chrome, Firefox, Edge)
2. Basic print:  Navigate to folder > Right-Click on the name of the file > Print

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

[Screen111]

Hi,

Every type of document I try to get printed ends up having the back page printed upside down. I have tried toggling between the "flipping on long edge" option and "flipping on short edge" option as that is usually the cause of the back page turning out to be printed upside down. I installed the full feature software a month ago and it appears in the control panel but the back pages of my printed documents still turn out to be printed upside down and i don't know what to do.

[Dragon-Fur]

@Screen111 

---

@Screen111 wrote:

Hi,

Every type of document I try to get printed ends up having the back page printed upside down. I have tried toggling between the "flipping on long edge" option and "flipping on short edge" option as that is usually the cause of the back page turning out to be printed upside down. I installed the full feature software a month ago and it appears in the control panel but the back pages of my printed documents still turn out to be printed upside down and i don't know what to do.

---

"Every type of document" = PDF, Word, HTML, Text, Excel ??  or Something else?

Assumptions are difficult because I may guess wrong about what you are doing.

If you have not done so, please update the printer Firmware.

New Printer is warranted against defect.

I suggest you contact HP Support - in the event that there is something wrong with the hardware, Support can help with options to resolve the issue with the printer.

You can perhaps expedite the process a bit by having some answers ready when you talk to support.

NOTE -- HP may ask different questions - following are samples of what might be asked.

For example,

➡️  Select a type of printing - for example "PDF" printing using Adobe Reader DC.

Have ready the version of that that software - for example, if you are using PDF, is your Adobe Reader DC software are the latest version?  (Open Adobe Reader DC > Help > Check for Updates)

➡️  Do you see any indication of "duplex" setting in the Printer Properties?

Example

Duplex feature installed? (Model Dependent)

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printer Properties > tab Device Settings >

Under Installable Options > Automatic Duplexing Unit > Select / Verify Installed > OK

➡️  Are you using a pre-made, standard shortcut (available in the printer software)

Or

➡️  Did you make a custom shortcut (using "Save As" for example)?

Example

Duplex feature in Printing Preferences (Model Dependent)

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printing Preferences

Select a shortcut that provides the feature and leave that shortcut highlighted (selected)

And / Or (if your printer software supported “custom shortcuts”)

Select a shortcut > Make changes that includes “Duplex” 

NOTES

• Remember to check the settings under each Tab
• Pay attention – not all Media (kind of paper) and / or paper sizes support Duplex

Save the changed shortcut settings with “Save As” (wording varies) to create a Custom shortcut

If you like, leave that (new / custom) shortcut highlighted as the “default”

Click Apply / OK to save the shortcut

➡️  PDF Printing - using Adobe Reader DC as the example -

Open the document in Adobe Reader DC

Click the Print icon

Question:

Are you setting "Print on both sides" in the Adobe Reader DC main print menu?

Or

On the print menu, are you clicking Properties > and selecting a shortcut that includes the "duplex" option?

➡️Read and follow the directions > print the Printer Status Report

 Help to print reports:   HP DeskJet, OfficeJet 5200 Printers - Printing Self-Test Pages

HP Technical Support - HP Contact Information

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From HP > CAUTION

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If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

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