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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎03-13-2020 09:53 AM

HP Recommended
Product: OfficeJet Pro 8500A

Officejet Pro 8500A 

Every time I print on my HP OfficejetPro 8500A I get a dialogue box saying Alignment Recommended and offering choices of ALIGN, DO NOT ALIGN, CANCEL PRINT. If I choose DO NOT ALIGN  it will print but message comes back and says Alignment interrupted and starts the alignment process. (2 of the ink cartridges are empty, would this cause a problem?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-16-2020 11:21 AM

HP Recommended

@Reedinski, Welcome to HP Support Community!

 

I see that the printer prompts you to perform alignment when you try to print. The printer alignment can be successful only when all the ink cartridges are installed and have ink it. Alignment cannot be performed with depleted ink.

 

I'd suggest you replace the ink and try aligning the printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎03-16-2020 11:21 AM

HP Recommended

@Reedinski, Welcome to HP Support Community!

 

I see that the printer prompts you to perform alignment when you try to print. The printer alignment can be successful only when all the ink cartridges are installed and have ink it. Alignment cannot be performed with depleted ink.

 

I'd suggest you replace the ink and try aligning the printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎03-18-2020 08:15 AM

HP Recommended

Thanks.  It works!!

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‎03-18-2020 09:14 AM

HP Recommended

@Reedinski

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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