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‎05-05-2019 03:32 AM

HP Recommended
Operating System: Microsoft Windows 8 (64-bit)

When the printer is turned on, it will start automatically printing non-stop. No print queue but it will prints blank paper but with some black marks at the side.All the papers printed automatically have long stretch mark and one black arrow dot at the side.All the papers printed automatically have long stretch mark and one black arrow dot at the side.

 

6 REPLIES 6

‎05-05-2019 04:28 AM

HP Recommended

Hello Irene96,

 

May i know the printer model# to assist you better ?

 

However try the below steps..

  1. You may unplug the power cord from back of the printer, wait for 60 seconds
  2. If issue still persits, download and run the HP Print and Scan Doctor from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎05-05-2019 08:39 AM

HP Recommended

I'm using hp 1515 printer. Do you mean switch on the printer, then unplug the power cord?

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‎05-05-2019 08:44 AM

HP Recommended

Hello,
Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎05-05-2019 09:51 AM

HP Recommended

Hello Irene, 

 

Yes you may switch on the printer, then unplug the power cord.

 

Let me know if the issue  is fixed.?

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎05-08-2019 07:18 AM

HP Recommended

The problem persists. But it is better as it prints automatically only two to three pages then stop. What should I do to solve the problem totally?

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‎05-11-2019 01:59 AM

HP Recommended

I already downloaded the Hp Print and Scan Doc. It doesn't detect any problem of the printer. I printed the test page also. But the printer still will suddenly print itself, with only the black marks at the side.

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