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‎12-22-2022 07:04 PM

HP Recommended
Product: Envy Photo 7155
Operating System: Microsoft Windows XP

Hello, 

I have the same issue as many people. I'm trying to fix a printer that my parents have not been able to use for TWO YEARS because of this issue. The box came without setup cartridges and I need instructions to bypass the setup cartridges.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2022 05:01 AM

HP Recommended

Hi @marisollunaa,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing setup cartridge issues on your HP Envy Photo 7155 printer.

 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link 

Rainbow23 - HP Support.

View solution in original post

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2 REPLIES 2

‎12-22-2022 08:39 PM

HP Recommended

There are specific instructions that an agent needs to provide. You will need a set of standard cartridges to do this. I have also escalated your post to the moderators.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎12-27-2022 05:01 AM

HP Recommended

Hi @marisollunaa,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing setup cartridge issues on your HP Envy Photo 7155 printer.

 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link 

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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