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‎07-07-2020 06:14 PM

HP Recommended
Product: ENVY 5000
Operating System: Chrome OS

I am getting this pop-up message: "A change in Printer certificate was detected.  Do you want to accept this new certificate? Accepting the new certificate is required for printer communication."  When I click "OK" the message keeps reappearing. I have tried rebooting the router, the printer, and the Chromebook.  I have the same issue trying to connect to the printer with my android phone.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-07-2020 09:11 PM

HP Recommended

After uninstalling and reinstalling the HP Smart app on both the Chromebook and the android phone, the communication issue was resolved on both the Chromebook and the android phone.

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1 REPLY 1

‎07-07-2020 09:11 PM

HP Recommended

After uninstalling and reinstalling the HP Smart app on both the Chromebook and the android phone, the communication issue was resolved on both the Chromebook and the android phone.

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