Printer connected and HP Smart says it's connected but my Windows 11 Pro says it's offline

[Moondoggy51]

Recently I started seeing an issue printing to my OfficeJet Pro 8210 from my Windows 11 Pro PC.  This printer is directly connected to my router and is left on all the time.  Today I tried to print a document and Widows immediately said that the printer was offline but the printer was on with no messages shown.  I fired up HPSmart and it could connect to the printer, show my ink levels and said that the connection status was active but regardless of what I tried, my document would not print.  Each time that this has happened, restarting the printer is my work around as I can then print but this shouldn't be happening.  Can anyone provide a solution?

[Sneha_01 · Accepted solution]

Hi @Moondoggy51,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 8210 is intermittently losing connectivity with your Windows 11 PC, despite being visible and active in HP Smart. Here are some steps you can take to troubleshoot and resolve this issue:

1. Verify Printer Settings

Check Printer Status:

• Go to Settings > Devices > Printers & Scanners.Select your HP OfficeJet Pro 8210 and click on Manage.
• Click Printer properties and ensure that the printer is set as the default printer.
• Under the Ports tab, verify that the correct port is selected (usually IP_ or WSD).
• Ensure that the printer status is set to Online. Right-click on the printer in Printers & Scanners, and select See what's printing.
• In the queue, ensure that Use Printer Offline is unchecked.

2. Restart Devices

• Power off the printer and unplug it from the power source. Wait 60 seconds, then plug it back in and turn it on.
• Power cycle your router by unplugging it for 30 seconds, then plug it back in and wait for it to fully restart.
• Restart your Windows 11 PC to ensure all updates and changes take effect.

3. Update Printer Drivers

• Go to the HP Support website.Search for your HP OfficeJet Pro 8210 and download the latest drivers for Windows 11.
• Open Device Manager by right-clicking the Start menu and selecting Device Manager.
• Find your printer under Printers, right-click on it, and select Update driver.
• Choose Search automatically for updated driver software.

4. Configure Printer IP Address

• Access the printer’s settings via the control panel or web interface by entering the printer's IP address into a web browser.
• Configure the printer with a static IP address to avoid IP conflicts.
• Go to Settings > Devices > Printers & Scanners.
• Click on your printer and select Manage > Printer properties.
• Update the IP address if necessary under the Ports tab.

5. Use HP Print and Scan Doctor

1. Download and Run HP Print and Scan Doctor:
   • Download the HP Print and Scan Doctor from HP’s website.
   • Run the tool and follow the on-screen instructions to diagnose and fix any issues with printing and scanning.

6. Check Network Configuration

• Ensure your printer is properly connected to the network and not experiencing any network issues.
• Ensure that your firewall or antivirus software is not blocking the printer. You may need to add an exception for the printer or HP software.

7. Reinstall Printer

• Go to Settings > Devices > Printers & Scanners.Select your HP OfficeJet Pro 8210 and click Remove device.Go back to Printers & Scanners and click Add a printer or scanner. Select your HP OfficeJet Pro 8210 and follow the instructions to reinstall it

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Moondoggy51]

So far I've verified that all of the printers settings and properties are correct within Control Panel and I've disconnected and restarted the printer after it was disconnected and offline for several hours.  I've checked for firmware and driver updates but everything says that what's  currently installed is correct so I'm going to see if the disconnect/restart does the trick and will follow up  with results in a while so that we can close this posting

[Sneha_01]

Hi @Moondoggy51 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support