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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer cutting off text horizontally every other line

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05-26-2020 03:53 PM
Product: HP ENVY 4500
Printer cutting off text horizontally every other line. Did the fixes in the older messages but it is still cutting off. I had just replaced the black ink cartridge prior to this issue. I have used the same type of ink before but thought I might mention it as well.
Also set back to original defaults as well.
Any other things I can try besides the prior:
- Remove the cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove USB cable, if present.
- Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till warm-up period finishes and the printer is idle.
Thanks, cause I really can't afford a new printer right now.
1 REPLY 1
05-27-2020 11:17 AM
Remove the black cartridge & try printing.
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