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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Printer deletes items in the print queue

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06-09-2016 02:32 AM
Printer refuses to print despite Print and Scan Doctor saying it's fine. Document shows up very briefly in the print queue and then dissapears. Printer has been reinstalled from the install disc and the old version of the printer deleted. It's connected wirelessly.
The PC can read information from the printer and print out a diagnostic sheet, so mechanically it seems fine.
Grateful for any suggestions please.
Many thanks.
Solved! Go to Solution.
Accepted Solutions
06-10-2016 06:45 AM
Hello @Moonfire24,
This is a great location to get assistance! I read your post and see that the print job goes in the queue and then disappears. Thanks for providing the additional information. I would like to help you resolve this issue.
I would suggest checking the security settings in the print driver.
- From Printers, right click the printer and left click Printer Properties. Then click on the Security tab.
- Select 'Creator-owner' and check 'All' to permit 'Print' and ' Administer Documents'. There is also an option for Everyone if you decide to select that one also. Depending if you have User accounts setup on the computer.
If you are still having issues, clear the Spool folder and restart the Print Spooler, to see if that will help: How to Clear Current Print Queue In Windows Vista & Windows 7.
Please click the "Thumbs Up" to thank me for my efforts! If this helps you to resolve the issue you are experiencing, please click the "Accept as Solution". Keep me posted. Good Luck!
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
06-10-2016 04:53 AM
06-10-2016 06:45 AM
Hello @Moonfire24,
This is a great location to get assistance! I read your post and see that the print job goes in the queue and then disappears. Thanks for providing the additional information. I would like to help you resolve this issue.
I would suggest checking the security settings in the print driver.
- From Printers, right click the printer and left click Printer Properties. Then click on the Security tab.
- Select 'Creator-owner' and check 'All' to permit 'Print' and ' Administer Documents'. There is also an option for Everyone if you decide to select that one also. Depending if you have User accounts setup on the computer.
If you are still having issues, clear the Spool folder and restart the Print Spooler, to see if that will help: How to Clear Current Print Queue In Windows Vista & Windows 7.
Please click the "Thumbs Up" to thank me for my efforts! If this helps you to resolve the issue you are experiencing, please click the "Accept as Solution". Keep me posted. Good Luck!
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
06-12-2016 06:48 AM
06-12-2016 07:16 AM
06-12-2016 10:58 AM
06-23-2016 12:26 PM
Hi @Moonfire24, I was scanning for cases and came across yours. I am not sure why I wasn't notified. Did you ever get the printer working properly?
If you are still having issues, please try bypassing the spooler to see if you can print directly to the printer.
1. Click on Start and go to Devices and Printers.
2. Right click on the printer and click on Printer Properties.
3. Choose the option "Print directly to the printer".
4. Click apply and then OK.
Let me know. Thanks!
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!