Printer does not print photo paper

[JRFX]

This is a replacement printer because my last HP printer would not print on photo paper.  It is a common HP fault that they appear to be unable to solve.  I have updated ALL the software and drivers, cleaned everything, installed new ink cartridges and purchased every weight and type of photo paper known to man and still it does not work.  I am also now 4 days out of Warranty.  What do I do now?

[ReverseTalk]

Hello there! I am happy to help troubleshoot.

Please elaborate the issue. Is there an error message? If so, what is the exact error message, and what program is displaying the error?

I see you are trying to print from Sierra. Is this a software issue or a hardware issue in that perhaps the printer is trying to pick up the paper but the paper is not moving through?

Providing as many details as possible will help me help you.

Thanks!

[JRFX]

Hi,  it is not the computer or the paper, I have brought an HP 7610 from my other office and it works perfectly printing photos with any of the papers that I have (glossy, Matte, 180g, 225g, Advanced etc).  The problem appears to be common to Office jets, there is no fault message shown.  Sometimes it prints half the page, sometimes just an inch and sometimes nothing at all and it always leaves black roller lines on the back of the page.  I am convinced that it is a paper feed fault with these printers.  It prints a photo on plain paper just fine although the quality is not great.

[Q_Printer]

How are you connected to the printer? Wireless? USB? Are you able to try a USB connection? If yes, does that work?

[JRFX]

I have tried that before and I cannot see what difference it would make as it works wifi to a different HP printer and it works wifi to the problem printer as long as plain paper is used ...it is a paper feed problem.  Thanks anyway

[ReverseTalk]

It could be a power issue. So as mentioned earlier, a direct USB connection might be a workaround.

[JRFX]

Thanks I will try it.

[JRFX]

Thinking about it it cannot be a power issue because it cannot print on photo paper when it is just copying from its own scanner, that is nothing to do with the computer at all

[ReverseTalk]

My suggestion is to clean the paper feed rollers, which might help resolve glossy paper not feeding properly:

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Gather the following materials:

• A long, lint-free cotton swab
• Distilled, filtered, or bottled water (tap water might damage the printer)

Clean the rollers from inside the ink cartridge access area

Clean the rollers inside the ink cartridge access area.

1. Turn off the printer, and then disconnect the power cord and any other cables.

      WARNING:

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

2. Lift up and push back the cartridge access door.
   Figure : Opening the ink cartridge access door

   
3. Lightly dampen the swab with the water, and then squeeze any excess liquid from the swab.
4. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
   Figure : Clean the rollers in the cartridge access area

   
5. Allow the rollers to dry completely (approximately 10 minutes).
6. Close the ink cartridge access door.
   Figure : Closing the cartridge access door

   
7. Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

Try to print. If the error persists, clean the rollers in another area of the printer.

Clean the rollers from inside the rear of the printer

Clean the rollers inside the rear of the printer.

1. Turn off the printer, and then disconnect the power cord and any other cables.
2. Turn the printer so that the rear access door faces you.
3. Press the two tabs inward to open the rear access door, and then remove any jammed paper.
   Figure : Opening the rear access door

   
4. Press the two buttons on the paper path cover, and then pull the cover out of the printer.
   Figure : Removing the paper path cover

   
5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
6. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
   Figure : Cleaning the rollers in the rear of the printer

   
7. Repeat the cleaning steps on the paper path cover rollers.
   Figure : Cleaning the paper path cover rollers

   
8. Allow the rollers to dry completely (approximately 10 minutes).
9. Insert the paper path cover back into the printer.
10. Close the rear access door.
11. Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

[JRFX]

Sorry I am ahead of you I did that yesterday.  I clean from inside the front, from under the paper tray and inside the back door and nothing changed or improved.