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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
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‎02-17-2021 12:30 PM

HP Recommended
Product: OfficeJet 6962
Operating System: Microsoft Windows 10 (64-bit)

I get error code 0x6100004a and Jam in Printer Area

There is no jam. When I reset I eventually get Printer Failure

I've tried several resets and went to clean the cartridges, but the carrier is stuck on the right side and I can't move it. 

1 person had the same question
1 REPLY 1

‎02-20-2021 01:22 AM

HP Recommended

@Toadfish2, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - '0xc19a0005' or Similar Error Code Displays

 

Also, make sure there are no paper jams inside the printer and the print carriage is moving freely - Paper Jam Error (includes steps to clear a carriage jam)

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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