Printer failure:There is a problem with the printer or ink system

[Aloha_guy]

first error : cyan cartridge needs replacement.  Installed new cartridge, then error appeared (see subject box)

followed all repair options: reset printer : while printer on, plugged  for 2 minutes (to clear printer errors?) 

cleaned contacts and re-seated all 4 cartridges.  Then removed print-head.,  cleaned contacts, re-seated 3times. 

Still same error ! ! !     H E L P  !

[Betty0610]

@Aloha_guy

Welcome to the HP Support Community.

Which Printer do you have?

Thanks 🙂

[Aloha_guy]

Aloha Betty9619,

     I have a HP Officejet Pro8600 Plus 

Mahalo (thank you)

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Aloha_guy]

I clinked on the high-lighted link and selected USA  then NOTHING ! ! !    no options  ! ! !  what now?  no repair centers in Hawaii?

I replaced the ink cartridge that was labeled defective.  same error. I noticed the cartridge I replaced with was expired so I bought a new one,  just installed it. SAME PROBLEM !!! Now my printer indicates the 3 other cartridges need replacement.  ? ? ?

[Betty0610]

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[jgc3]

i have the same problem, same printer.  I have done the same things, cleaned contacts, replaced ink cart,  what is the answer.

I am located in Virginia, USA

[Betty0610]

@jgc3

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Aloha_guy]

you got a private message

[GG1938]

Printer Failure HP Officejet Pro 8600 Plus