Printer failure with printer or ink

[Oreo40]

HP Officejet Pro 8610, installed new HP cartridges and immediately get printer failure

[Max3Aj]

@Oreo40, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're encountering a "Printer Failure" message immediately after installing new HP cartridges in your HP OfficeJet Pro 8610. Let's work together to resolve this issue.

Reset the Printer

A simple reset can often clear temporary errors:

• With the printer turned on, disconnect the power cord from the rear.
• Unplug the power cord from the wall outlet.
• Wait 60 seconds.
• Plug the power cord back into the wall and then into the printer.
• Turn the printer on if it doesn’t power up automatically.

Check the Cartridges

• Ensure all cartridges are genuine HP and compatible with the OfficeJet Pro 8610. Which cartridges work with my HP printer? | HP® Support
• Remove and reinsert each cartridge firmly.
• Check for any protective tape that may not have been removed from the new cartridges.

Clean the Cartridge Contacts

• Turn off the printer and unplug it.
• Remove the cartridges.
• Use a lint-free cloth lightly moistened with distilled water to gently clean the copper-colored contacts on the cartridges and the corresponding contacts inside the printer.
• Allow everything to dry for 5 minutes before reinserting the cartridges.

Update Printer Firmware

Outdated firmware can cause cartridge recognition issues.

• Visit the HP Software and Driver Downloads page and enter OfficeJet Pro 8610.
• Download and install the latest firmware for your printer.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support