-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer grabs multiple sheets of paper

Create an account on the HP Community to personalize your profile and ask a question
09-13-2017 09:26 AM
No matter how much I roughen up the paper I call it, my printer constantly graps 2 sometimes up to 5 pieces of paper. And if I'm doing double sided printing a problem is going to happen. It's just a matter of how big the problem will be. Either a jam I have to clear or waisted paper and ink or both. Is there something that can be done to make sure this doesn't happen? I have only had the printer about 2 years or so.
09-13-2017 11:34 AM
I will try to give saome advice about the problem.I don't know the model but it seem like it has a paper tray.
Maybe look inside the tray for a pad on the leading edge side of the paper.This will be undernaeth the feed roller.If their is a pad then this might have to be replace.This prevents multipage feed (seperation Pad)
Like i said i don't know this model but maybe this will help you to find the problem.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!
#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
07-13-2018 08:23 PM
For mine I found the issue and so glad I did. Thanks to more google searches the problem with mine is although I pack the paper in neatly when I load it, closing the tray shifts the paper. This printer has no mechanism to keep the paper from sliding backwards and this was the problem. I have discovered that there is a whole opening at the bottom of the paper tray that's good enough to get a couple of fingers in and push the paper back tight into place. I make sure I do this after every reload of paper and the problem never repeated itself again.
07-13-2018 11:08 PM
Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.Before removing the pad maybe try to give it a good clean with a soapy cloth and retry.It might just be dirty.Hope this will help.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!
#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################