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‎04-08-2019 01:32 PM

HP Recommended
Product: Hp envy

Printer has error code OXB8000984

Tags (1)
1 REPLY 1

‎04-09-2019 08:10 AM

HP Recommended

@Edith5

 

Welcome to the HP Support Community!

  • What is the exact model of your printer?

For now, let us try Power resetting the printer and checking for any jams inside the printer.

 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

 

Step 2: Check for any paper jams inside the printer and if the print carriage moves freely.

 

keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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