• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-18-2018 03:49 PM

HP Recommended
Product: Officejet 7612
Operating System: Microsoft Windows 10 (64-bit)

Hello,

My printer (Officejet 7612) was jammed. We followed the instructions in the manual to try and remove the paper, but the sheet tore, leaving small bits of paper trapped under the white rollers (these can be seen when you look in through the top of the printer). I haven't had any luck pulling them out with my hands or tweezers- even when using two of tweezers to even out the distribution of the force on the paper pieces, they still tear. Is there a way I can get the paper pieces out, or should I take it to be serviced?

3 people had the same question
3 REPLIES 3

‎01-18-2018 04:01 PM

HP Recommended

The troubleshooting steps in the document here may help resolve the paper jam on your Officejet 7612 printer.  Rotating the rollers to clean them as shown in step five may allow the paper bits to be ejected so they can be removed.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎01-27-2018 10:50 AM

HP Recommended

Unfortunately, after rotating the rollers, and trying to clean them as per the instructions, there are still little fragments of paper caught under and just behind the little white rollers. I'm not sure what to try next. 

Was this reply helpful? Yes No

‎01-27-2018 11:24 AM

HP Recommended

Hope this will help.What i normally do is use a laminated sheet of paper and manually push it through the printer paper path and most of the time the paper gets pushed out so to be removed.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.