Printer in error state

[Pascalea1]

Hi,

I tried to print some documents and I can no longer do it.  It is written Printer in error state.  

I turned the ruter on and off, did the same with the printer and the pc.

What can I do for the printer to print again?

Thank you.

[Jeet_singh · Accepted solution]

Hi @Pascalea1,

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand you are getting an error Printer in error state on your HP Photosmart 7520 printer. I'll be happy to assist you with this.

Let's start by performing a hard reset on the printer.

Are you able to make copies from the printer? If no, then this is considered to be a hardware failure. I would recommend you contact HP for available service options. Please visit Contact HP and fill in the product details to get the tech support number.

If you are able to make copies. Let's try these steps.

Press Windows Key + R for Run Command – Type spool – Right on Printers folder – From the drop down click on Properties – Click on Security Tab – Click on Edit under Group or user names – One by one give permissions for all – Click on Apply and then OK.

Next, launch Control panel -> Hardware and Sound ->Device and Printers -> Right on the Printer -> Printer Properties -> Security Tab -> 

under Group or user names – One by one give permissions for all – Click on Apply and then OK.

I hope this helps. Let me know if you require any further assistance.

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.

Regards,

[Slepica]

I have the same problem. I am very frustrated with this printer. Every time I need to print especially when I need it fast it is not working. I am coming to the point I am giving up on HP brand which I was buying for years!

My message is HP photosmart 7520 is in error state. I have windows 10 and HP Envy 23 computer.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
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Thank you