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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer is frozen and will not respond to power button or sc...

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11-09-2018 01:08 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
To provide you with an accurate solution, I'll need a few more details:
Are you facing this issue after an update?
I suggest you do a Hard Reset
(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
If the issue persists, It could be a hardware issue with the printer.
I have sent you a private message, to contact HP Phone support depending on the product that cannot be shared in a public post.
Can you please check your inbox on the forums page for the private message.
Have a great day!
Raj1788
I am an HP Employee