Printer is offline

[Kathleen-1951-1]

I continue to get printer offline messages. When I try to do a test message, I get an error and cannot remove it from the queue.

[zoey7886 · Accepted solution]

Hi @Kathleen-1951-1,

Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Try these steps: 

Verify Genuine Ink Cartridges:

• Ensure that you are using genuine HP ink cartridges and that they are properly installed in the printer.

Clean the Printhead:

• Access the printer's maintenance features through the HP Smart app or the printer's control panel to perform a printhead cleaning. This can resolve issues related to ink clogs.

Remove and Reinstall the Printhead:

• Carefully remove the printhead from the printer and inspect it for any visible damage or blockage. Reinstall it firmly back into place, ensuring a good connection.

Reset the Printer:

• Turn off the printer and unplug the power cord. Wait for a minute before plugging it back in and turning the printer on. This can reset internal settings.

Check for Firmware Updates:

• Make sure your printer's firmware is up to date. You can check for updates using the HP Smart app or by visiting HP's support website and searching for firmware updates specific to your model.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. This utility can diagnose and fix many common printing and scanning issues.

Hope this helps! 

Take care, and have an amazing day!  

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Regards,