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‎08-28-2020 06:22 PM

HP Recommended
Product: Laser Jet Pro MFP M225dw
Operating System: macOS 10.15 Catalina

I just reading through all the suggestions and following them and my printer is still stuck in Initializing.  Help. 

2 REPLIES 2

‎08-29-2020 07:54 AM

HP Recommended

Better details about what you have actually tried would be useful. Also, did any event such as power outage, firmware update or physical damage happen before you started having this problem?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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‎08-31-2020 05:44 PM - last edited on ‎08-31-2020 05:49 PM by Retired

HP Recommended

My printer is 5 years old.  It is a Laser Jet Pro MFP M225dw.  I am also using a MacBook Pro. 

I have been on the phone with HP Support, my case number is [personal info removed.]. 

I moved to a new location. 

In my previous location, I had to use the USB cable and connect that to my printer, because the wi-fi was so weak.  

But now I have a new place with a strong wi-fi connection. 

When I moved to the new location and plugged in the computer, it initialized.  

But then I called HP Support to help me set-up the wi-fi connection.  

We got the printer to print from the computer, but it wasn't making copies and the scanner was not working. 

That's when HP suggested a Hard Reset. 

I have done:

Hard reset

Removed cartridge and reset

Since it is not initializing, I cannot do the  Factory reset and I don't know what the NVRAM reset is. 

Those the steps, so far. 

Help. 

 

 

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