Printer is unresponsive

[HomeITNot]

I've installed and re-installed my printer and HP Smart app.  When the printer goes into sleep mode it never wakes up although the power and bluetooth light are on.  the printer won't respond to any buttons touched on the minimal display.  Then when I disconnect and reconnect the power cord, the printer queue shows printing but nothing prints out

I hope you can help because I find this to be the worse printer I've ever purchased and am ready to return it. 

[Riddle_Decipher]

@HomeITNot Lets start with power reset as per HP standards, here's how we recommend doing it:

• Turn the printer on, if it is not already on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
  • NOTE: 
  • HP recommends connecting the printer power cord directly to the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Wait until the printer is idle and silent before you proceed.

If the issue persists, please upgrade the printer firmware:

click here for different ways of getting this done using a computer among others.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

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That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.