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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-06-2020 08:40 AM

HP Recommended
Product: OfficeJet 3835

Hi,

 

I have just installed a new tri-colour ink cartridge into my OfficeJet 3835 (63/302 cartridge).

 

It is printing with blue streaks across the page  when I'm trying to print anything in colour.

I have tried cleaning the ink cartridge option many times and have taken the cartridges out and reinstalled them but it's not clearing it. 

 

Any ideas gratefully received

Thank you

1 REPLY 1

‎05-06-2020 09:11 AM

HP Recommended

Hi,

 

Did this issue start after you changed the tri color cartridge?

 

Please go to this doc 

https://support.hp.com/in-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...

 

go to step 

Step 9: Print a Print Quality Diagnostic page

then check the page, if the color blocks are not proper then it could mean a defective cartridge.

also would suggest to clean the cartridges from the front panel, do 3 levels of cleaning.

 

Hope this helps.

Although I am an HP employee, I am speaking for myself and not for HP.
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