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‎09-26-2016 06:52 PM

HP Recommended
Product: HP Officejet 7310xi all in one
Operating System: Mac OS X 10.11 El Capitan

My printer will not print and indicates a Carriage jam and tells me to open door and a clear carriage jam but there is nothing there and there is no paper jam. I have tried unplugging the machine, restarting it, restrting my MAC and the message still flashes. Does anyone have any suggestions. I know this is an old printer but I love it and want to keep it going. Thanks in advance for any ideas.

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-27-2016 02:50 AM

HP Recommended

Hi,

 

Please refer link below to troubleshoot the issue

 

http://support.hp.com/us-en/product/HP-Officejet-7300-All-in-One-Printer-series/391181/model/391190/...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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4 REPLIES 4

‎09-27-2016 02:50 AM

HP Recommended

Hi,

 

Please refer link below to troubleshoot the issue

 

http://support.hp.com/us-en/product/HP-Officejet-7300-All-in-One-Printer-series/391181/model/391190/...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎09-29-2016 07:52 AM

HP Recommended

Thank you for all of your help. My printer is working again.

 

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‎09-29-2016 08:34 AM

HP Recommended

Hi,

 

Glad to know that the issue has been resolved.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎04-24-2019 05:46 PM

HP Recommended

MY PRIINTER TELLS ME PAPER IS JAMMED, NO PAPER IS JAMMED.  I PRESS OK THEN IT SAYS CARRIAGE IS STALLED, I CANT REMOVE THE INK JET CARTRIDGES BECAUSE THEY ARENT POPPING OUT LIKE THEY USUALLY DO. WHAT SHOULD I DO???

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