Printer keeps reprinting CONNECT xmpp008.hpeprint.com:5553

[Texas_Girl22]

Printer repeatedly keeps printing one page documents that has the following at the top and rest of the page is blank.

CONNECT xmpp008.hpeprint.com:443 HTTP/1.0

Proxy-Authorization:  Basic bmV0Z2VhcjkyOn11bGxvd2J1ZzQzNQ==

I have performed a firmware update, hard restart, checked settings you name it but it will not stop printing these pages all day and night... Can anyone offer assistance?

[TEJ1602]

@Texas_Girl22, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!