Printer makes sound like it's printing, but comes out blank.

[Ranatosu]

I keep trying to print, printer sounds like it's printing, nothing comes out. I've tried every single troubleshooting step I can, and ink levels are high and I'm also using legit HP ink cartridges.

Some test pages print, but ink is not sharp and bright and some of the page won't even print?! So sometimes it works, sometimes it doesn't. 

If I print a word document, like I said, it sounds like it's printing, then comes out completely blank.

I don't know why printer won't print. I have Microsoft 2010, but no idea if it's 32-bit or not. 

Is this print just done or can it be fixed?

[Jay_G24]

Hi @Ranatosu,

I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

Meanwhile, try printing in single-cartridge mode

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 
 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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