Printer not printing Cyan

[Thomas451]

Dear,

My printer MFP M283fdw stopped printing cyan color for no reason. Tried several things like rebooting, cleaning, calibrating, updated the firmware, nothing gave better results, cyan cannot print. For information, I only used HP toners as from the beginning.

Would you have any idea about my issue?

Many thanks in advance,

Best regards,

Thomas

[Andr-1611]

Hello @Thomas451 ,
Welcome to the HP Support Community!

Print out the Supplies status report and scan this report and upload here, click on the icon "Insert photos", "Set format = Large", original size.
But before you must remove or delete the personal data and printer serial number on the printout.

Kind Regards
Andr-1611

[Thomas451]

Hi Andr-1611,

You can find the supplies status report

Thanks,

Kind regard,

Thomas451

[Andr-1611]

Hi Thomas451,

The cyan cartridge is defective. Warranty is still valid. Therefore, please complain about this cartridge. You should also enclose this report.

But first try this procedure:
- Remove the cartridge
- Shake the cartridge vigorously, it may only be necessary to loosen the toner.
- Insert cartridge
- Now start a calibration
- Print out the supplies status report again

If nothing has changed, complain about the cartridge.

Greetings
Andr-1611

[Thomas451]

Actually nothing changed, shook the cartridge, new calibration, installed a new cartridge, absolutely no difference, only one cartridge less.

[Andr-1611]

2 HP cartridges with the same problem, very rare!

Then take a look at this video here:

Toner Color Cartridge Troubleshooting 

[Thomas451]

Could you provide me the link in a different way? This leads me to main support page.

Thanks

[Andr-1611]

Sorry, try it now.

[Thomas451]

Thanks for the information however no luck on any of the cartridges. Both of them were in the correct position, tried to move the pin on both, I still have the same issue, no printing the cyan colour. Any other idea?

[Andr-1611]

Hi @Thomas451 

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@Thomas451 wrote:

... Any other idea?

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No.

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@Andr-1611 wrote, Jan-22-2025 01:37 PM :

The cyan cartridge is defective. Warranty is still valid. Therefore, please complain about this cartridge. You should also enclose this report.

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Kind Regards
Andr-1611