Printer not printing and showing E

[Vandy10]

 every time I print it starts and then stops as paper stuck and then this error code 

[A_Gayathri · Accepted solution]

Hi @Vandy10,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the "E" error on your HP DeskJet Plus 4120 usually indicates a paper jam or a mechanical issue. Here are some steps to try to resolve it:
 

1. Clear Paper Jams

• Turn off the printer and unplug it from the power source.
• Open the ink cartridge access door and check for any paper stuck inside the printer.
• Remove any paper or bits of paper carefully to avoid tearing, especially around the rollers.

2. Inspect the Paper Path and Rollers

• Check if there is any paper stuck at the input and output trays.
• Open the rear access door (if available) and ensure there’s no paper stuck inside.
• Use a flashlight to see if any small bits are lodged in hard-to-reach areas.

3. Adjust the Paper Settings and Tray

• Ensure the paper is loaded correctly and not overloaded.
• Adjust the paper guides snugly against the paper stack without bending the sheets.

4. Perform a Hard Reset

• Unplug the printer while it is still on, wait 60 seconds, and then plug it back in.
• Turn the printer back on, wait for it to initialize, and try printing again.

5. Run a Printer Self-Test

• Try printing a test page to check if the issue is resolved.
• If the printer successfully prints the test page, the issue may be with the document or print job you were trying to print initially.

Refer to this document: HP DeskJet Plus 4120 All-in-One Printer User manual

HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Vandy10]

Thank you very much @Gaya1239

tried the paper jam issues as above 

unfortunately still having same issue.

KR

[A_Gayathri]

Hi @Vandy10,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!