Printer prints at 25%

[Pivot09]

I have an HP laser jet pro m1217nfw mfp printer that is printing at 25%.  I checked the scaling in the respective apps and it's at 25%.  The test print page even prints at 25%.  Is there anywhere else I need to look to check the scale?

Thank you.

[VikramTheGreat]

Hi @Pivot09,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP LaserJet Pro M1217nfw Multifunction Printer is printing at 25% scale, even for test pages, and you've already checked the scaling settings in your apps. Here are a few more places to investigate:

Steps to Check and Reset Scaling Settings

1. Reset Printer Settings via Control Panel:
   • On the printer’s button panel, press the Setup button (wrench icon).
   • Use the arrow buttons to navigate to Service or Restore Defaults.
   • Select Restore Defaults and confirm.
   • This will reset any internal settings that might be affecting scaling.
      
2. Check Scaling in Windows Printer Preferences:
   • On your PC, go to Control Panel > Devices and Printers.
   • Right-click on your printer and select Printing Preferences.
   • Look for any scaling, zoom, or layout settings and ensure they are set to 100% or None.
      
3. Reinstall the Printer Driver:
   • Uninstall the printer from Devices and Printers.
   • Download the latest full feature software and drivers from the HP LaserJet Pro M1217nfw Multifunction Printer series Software and Driver Downloads | HP® Support.
   • Reinstall and test printing again.
      
4. Print Configuration Page:
   • On the printer, press the Setup button.
   • Navigate to Reports > Config Report and print it.
   • Check if the configuration page also prints at 25%. If yes, it confirms a printer-side setting or firmware issue.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support