Printer prints graphics only. It WILL NOT print text.

[howie1970]

Printer will not print text. It will print graphics.  This is the second time it has done this. Now they tell me the warrenty has expired and iI might have to pay for phone support.

[Riddle_Decipher · Accepted solution]

@howie1970

Thank you for posting on HP Forums, 

Riddle_Decipher, is at your service (Like a Genie, however, without magic powers) 😉 

As I understand the printer isn't printing text anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Which software are you using to print text? have you used an alternate software to check if that works?
• Does the test/Diagnostic report page print?
• Did you turn off the UAC settings and check if it works? (If you are using Microsoft Office for printing text)
  • If not, try the steps mentioned on this related post: Click here

While you respond to that, here's what you need to do:

(Try the below steps if the test page print without the issue)

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here

If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[howie1970]

Sorry I've been away from home and haven't had access to the printer. My OS is Windows 7. Programs I print from are Word and Acrobat Reader. The test page prints ok. 

[Riddle_Decipher]

@howie1970

Thank you for responding,

This is the Riddle_Decipher, again!

It's great to have you back 😉

That said, Have you gone through the steps I had suggested you to perform?

While you respond to that, try the below steps:

• Please try with alternate applications, also check if the text from a notepad,
• Press the windows button + R
• Type Notepad and Click Enter.
• Type a few random letters or anything text you wish to print.
• Select Print from the File section on top left, and let us know if it works.

(We shall troubleshoot as a team, fight till the end and emerge victorious)

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!