Printer quit working

[Skywatcher66]

Printer quit working. Software up to date computer recognizes the printer. Print sent to que but does not print. I receive an error message. Did a trouble shoot and no issues found. Switch usb port still wont print. What is next to try?

[sandytechy20]

@Skywatcher66

Welcome to the HP support community.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[LJeanne]

I do not have a Windows computer.  I work on Mac.

[TEJ1602]

@LJeanne, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• Could you elaborate on the issue to isolate and resolve the issue?
• How is the printer connected to the computer?
• Is there any antivirus/security software installed on the computer?

Keep me posted for further assistance.

[Skywatcher66]

I have an officer 6110 all-in-one printer. Has been working fine till a week ago. When to print and showed it sent to the printer but nothing happened. Checked a d showed error in the print queue. It is connected by USB to my computer. I had not changed anything. Had two brief power outages but have a power surge protector. Might have had a Windows update during this time also. 

All the checks I performed show my computer recognizes the printer. Soft ware per up check shows up to date. I have McAfee for antivirus software installed.

Don't know what to do

Steven

[TEJ1602]

@Skywatcher66

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Skywatcher66]

I don't know if you got my last response but my computer won't let me delete everything. I keep getting a message stating printer still in use even though I'm not printing. Any ideas?

Thank you,

Steven

[Kumar0307]

@Skywatcher66

I understand you are not able to remove the printer drivers from the PC. However, did you try making a copy on the printer? What was the result?

Did you try printing a test page?

We are trying to check if the printer hardware is working fine by doing this.

Perform a clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Install the printer using Windows built-in driver

Refer to this document to know how.

Let me know how this goes.