Printer refuses to print

[Flo105]

Printer sends error message

[VikramTheGreat]

Hi @Flo105,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is when your HP printer refuses to print and throws an error message, especially when you're on a deadline or just trying to get something simple done. Let’s walk through a gentle but effective way to get things working again.

Step-by-Step Fix Using HP’s Diagnose & Fix Tool

HP has a built-in tool in the HP app called Diagnose & Fix that can automatically resolve many common issues, such as:

• Print queue errors
• Network connectivity problems
• Print spooler issues
• Driver mismatches or updates

Here’s how to use it:

1. Download or open the HP app
   👉 Get it from HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
    
2. Add your printer (if it’s not already added).
    
3. Click on your printer, then go to:
   • Printers Menu > Diagnose & Fix
   • Or scroll to Diagnostics > Diagnose and Fix
      
4. Click Start and let the tool run.
   • Keep the app open while it analyzes your printer.
   • Follow any instructions it gives at the end.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[Flo105]

Unfortunately, I followed your instructions, but when I click on "diagnose/repair, I get an error message.

[VikramTheGreat]

Hi @Flo105,

Thank you for getting back. Could you please share the error message so I can try to find and get more help

Keep me posted

Regards
VikramTheGreat