Printer regionalisation - UK to South Africa

[Sharika]

I brought my printer from The UK to South Africa and needed new cartridges and the HP store advised I needed to do regionalisation.  I called the South African support line who tried to do this onlne and it failed.  I was then told to go to this horrid place called Ensure IT services in Midrand Johannesurg.  45KMs from where I live, I was told it is out of warranty and it is because the HP support line confirmed it but this place said its not.  I do not have the receipt of purchase from Sainsburys UK since I moved countries and the arguement began.  I was then charged R266,00 and told the regionalisation would cost R350,00 minus the R250,00 but I then after they sent the quote to the incorrect email and then after much frustration the quote came through for R500,00 to be paid in!!!!!!  so thats a totalof R766,00 oh my word!!!!!!!!

I am highly upset that I dod not even get a call to explain and I have emailed them numerous times since the number to call gors straight through to a call centre in india who cannot explain anything to me.

HP PLEASE HELP!!!!!!

[kevin-t · Accepted solution]

@Sharika

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[Sharika]

Thanks Kevin, They have contacted me hopefully I will get some help

[Useronline]

Hi  Kevin t

could you please help me , i  have de same problem with my DESKJET 2510 printer. I have already purchased tree cartridges 301 series  black and color,  where the printer is set to use the 61 series and i really dont know what to do .