Printer says "cartridge can only be used in printer that initially installed it."

[Bjnick]

That's the message I get, though the cartridges are genuine HP cartridges I receive though Instant Ink. I had replaced all the spent cartridges, but it still wouldn't print. Then I removed the magenta cartridge and tried another new one, just to see if replacing it would get the printer to work. It did not, and now I get this message over and over. 

If someone knows what to do here, I'd appreciate it. The printer is out of warranty, and I don't want to pay for phone support. 

Thanks.

[Raj1788]

Hi @Bjnick,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand you are getting a cartridge error.

Don't worry I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message. 

Eagerly waiting for your reply!

Cheers!

[Drea2]

Can I pleae get the rest of the instructions to clear the catridge to moved to another printer.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you