• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-28-2018 08:52 PM

HP Recommended
Product: 8610
Operating System: Microsoft Windows 7 (64-bit)

That's the message I get, though the cartridges are genuine HP cartridges I receive though Instant Ink. I had replaced all the spent cartridges, but it still wouldn't print. Then I removed the magenta cartridge and tried another new one, just to see if replacing it would get the printer to work. It did not, and now I get this message over and over. 

 

If someone knows what to do here, I'd appreciate it. The printer is out of warranty, and I don't want to pay for phone support. 

 

Thanks.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.