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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Printer stuck at "Initializing" screen

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10-17-2019 03:14 PM
Could you please help me with the exact model name or the product number of the printer?
Please brief the issue.
Keep me posted.
Thank you for joining the HP Community.
Have a great day!
Cheers 🙂
Raj1788
I am an HP Employee
10-17-2019 03:15 PM
Could you please help me with the exact model name or the product number of the printer?
Please brief the issue.
Keep me posted.
Thank you for joining the HP Community.
Have a great day!
Cheers 🙂
Raj1788
I am an HP Employee
10-21-2019 02:48 PM
Welcome to HP support community.
Provide the printer model number or the product number?
Meanwhile:
Perform a power reset
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Plug back the power cable straight to a wall outlet without any surge protector and printer.
- Turn on the printer.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
10-22-2019 09:52 AM
Model is HP MFP M225dn
I tried;
NVRAM reset
Super NVRAM reset
Power Reset
Unplugged overnight
Unplugged for 3 mins and held down power button for 30 seconds
Plug directly into an outlet
Pulled out toner cartridge
Reset to factory defaults
I still get stuck at 'initializing'
10-22-2019 09:54 AM
Model is HP MFP M225dn
I tried;
NVRAM reset
Super NVRAM reset
Power Reset
Unplugged overnight
Unplugged for 3 mins and held down power button for 30 seconds
Plug directly into an outlet
Pulled out toner cartridge
Reset to factory defaults
I still get stuck at 'initializing'
Please help!
10-22-2019 03:22 PM
This seems to be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
12-14-2019 01:52 PM
Hello - I have tried the suggestions here and think I need to NVRAM reset. I have an MFP M479 and the touch screen will not complete initializing, just keeps rotating on the progress bar. My wifi cannot find it either so there seems to be no connection one way or another. It is less than 6 months old. Thanks for any help, super frustrated.