Printer suddenly not printing on Win 7

[VinnieF]

Set-up to print wirelessly, I had a dream run with this model up until recently & I can't remember of any event that would suddenly affect it.

My wife's laptop is not affected & prints fine.

HP Diagnostics originally sorted a port mis-match but after a fix-up it still would not print.

Subsequent diagnostics runs have come up with nothing wrong.

Have uninstalled & re-installed the driver software relentless number of times without success.

Weird thing is the 'internal test print' function works fine but actual printing doesn't??

Go figure, it's doing this wirelessly over the network...I don't get it?

I have temporarily shut off the Fire-wall on Nortons but to no avail.

At my wits end with this one....

Any help or tips would be appreciated.

Thanks.

[RnRMusicMan]

Hi @VinnieF, 

Welcome to the HP Forums! 

I understand that you cannot print with your HP Envy 5530 printer on Windows 7. And, I am happy to look into this for you! 

To confirm the printer's hardware is functional, are you able to print a test page, without using a computer? Video: Printing a Test Page. 

In the meantime, please try the steps in this guide, Printer is Offline (Windows), and let me know what happens! 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

Hope to hear from you soon! 🙂

[VinnieF]

Hi RnRmusicman,

Thanks for jumping in with those suggestions.

To answer your queries, yes the printer does do a test page from the front panel.

Also I have checked if the printer has been or is offline from the time it stopped working but is been

on 'default' all the time.

I can also print a test page from the laptop, which is what I mentioned before & this is the weird bit!

I have also run HP diagnostics 4.9, more times than I can remember & everythingthing checks out fine.

Frustratingly I can actually print from my android smartphone without any problems using e-print.

I guess it must be my Laptop OS Win 7?

Regards

Vince

[RnRMusicMan · Accepted solution]

Hi VinnieF, 

You are welcome, and thank you for your reply! 
 

If the printer can print from your Android smartphone, then you are correct the issue is with the laptop running Windows 7. 

As another possible workaround, let's try assigning an alternate driver, by following the instructions in this post, How to Assign Alternate Print Drivers in Different Versions of Windows, by @Shane_R. 

Remember to please return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Let's see what happens! 🙂

[VinnieF]

Hi RnRmusicman,

Well done! 

Printer now working again...clever work-around using the Deskjet 450 driver.

Thanks so very much.

Regards

Vince