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I am constructing a Christmas letter with a decorative art inserted in a text box as a letterhead, but the text box does not appear in the "preview" screen and will not print when prompted to print. This is a new occurance which has been happening for about the past several months. I print bulletin handouts with small copy in a text box and it does not print either. Can anyone help. Is there a setting that I might have accidently changed?

Thank you!

1 REPLY 1
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@PeterD7

 

There are a couple of obvious places to check in Word.

 

File > Options > Advanced > section Image Size and Quality

CHECK Do not compress images in file

Default resolution 330ppi (or perhaps lower)

 

File > Options > Display > Section Printing Options

CHECK Print drawings created in Word

 

 

Example of "Image in Text box" for those reading:

 

Insert Text box

Then Insert your image inside the box

  • Use Insert (as opposed to copy / paste) when placing images into a document
  • If images will not stay contained in spite of margins:
    • Insert a Text box of the size necessary to contain the image
    • Insert the Image inside the empty text box

 

Chicken_in_Text_Box_1Chicken_in_Text_Box_1

+++++++++++++++++++++++++++++++

Some Random Thoughts on the Subject:

 

If the problem is happening all the time, even in the creation of a "new" Word file, I suppose it is possible the Normal.dotm template is damaged in some way.  This is unlikely just because a damaged dotm file usually causes other issues.

 

You could try inserting the image / photo into the document without the aid of the Text Box.  Be sure to use Insert as opposed to cut / copy / paste since these are NOT the same as Insert and can result in odd printing sizes, chopped images, or missing images.

 

 

Make sure the Text box (with image) or the "inserted image" are inside the header boundaries.  If you inadvertently set an image into the header (or footer or outside the margins), weird things can happen.

 

Test / Check the line spacing.  

 

For example,

  • Lines must be configured to allow the correct amount of spacing between lines of text (Page Layout > Spacing). Be aware temporarily changing fonts away from the default font for the document can result in odd line spacing: text shows in one font, line space is a different font.

 

  • If the Image / Art is placed "In Line" with Text (not Tight) and is still being cut off, or the tops of words are missing:
  • Place a blank line before and after the image (if possible).
  • Check the font type used in the line-space (blank space between lines of text); line space should be of the same font as lines of printed text.

 

If necessary, adjust the following setting:

Word > Open your Document >> Page Layout > Under Spacing >>

Line Spacing: (Select) Single

 

Manage Print Output with Print Preview_DOCX_2Manage Print Output with Print Preview_DOCX_2

Reference:

Word Tip: Inserted Picture in Word is Cut Off by Preceding and Following Paragraphs

 

 

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Dragon-Fur

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