Printer will not print the Magenta color. It has a new ink cartridge. Status report shows fine

[Mshotwell]

I have used the Clean Printhead tool twice.  The magenta color does not show up.  All other ink cartridges colors are fine.

I have printed the Status Report the show's there is ink.  And yes, I have purchased a new HP Cartridge.  When I print anything, YELLOW is the dominant color.  

Please advise.  Thank you.

[DavidSMP · Accepted solution]

Hi @Mshotwell,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with magenta not working even after replacing the ink cartridge.  I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did this happen after a power outage or surge?

It looks like you’ve tried every possible troubleshooting step under the sun and it still does not seem to work even after printing the print quality report. You’ve gone through the process of cleaning printheads also and that has not changed things much. Replacing the ink cartridge also did not help.

So the only option left now would be is to contact HP phone support to get the printer replaced as its hardware is faulty. I am being honest about it without beating around the bush by keeping your best interest in mind.

I am also trying to save you some money here. Replacing the printhead may cost the price of a replacement printer without any guarantee that it would fix the issue. It is suggested to get the printer replaced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[FTB]

My D1455 has stopped printing in color.

[DavidSMP]

Hi @FTB,

I reviewed the post. Thanks for the super quick reply. You've shown terrific patience, immense commitment and smart technical skills to try and resolve the issue. Kudos to you for a job well done, 🙂 

I think the printer's hardware is faulty and it needs to be replaced by contacting HP phone support. Please follow the steps from my previous post to do it.

Now trust me, I've done all I can to assist you by keeping your best interest in mind. I hope thing pan out great for you. It has been an absolute privilege to share this platform with you and a great experience to have worked with you. 🙂

If this helps, to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy keep smiling big and have a blessed year ahead. 🙂

Cheers!

[DavidSMP]

Hi @Mshotwell,

It has been superlative working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂