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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
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Envy Photo 6230
iOS 12 - 12.0.1

HP Envy Photo 6230. "Stopped" message in print queue.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Typically the easiest way around issues like this is to Reset the Print System.

 

  1. Click the Apple menu, and then click System Preferences.
  2. Click Printers & Scanners, Print & Scan, or Print & Fax.
  3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
    Image: Click Reset printing system
  4. Click Reset or OK.
  5. If prompted, type your username and password, and then click OK.
    The printing system resets.
  6. Turn off the printer, wait 5 seconds, and then turn on the printer.
  7. Wait until the printer is idle and silent.
  8. In the Printers window on the Mac, click the Add button .
  9. Select your printer from the list, and then click Add.
    It might take a few seconds before your printer displays in the Printers list.
  10.  
While I may work for HP Inc, the views and opinions expressed here are my own.

View solution in original post

3 REPLIES 3
HP Recommended

Typically the easiest way around issues like this is to Reset the Print System.

 

  1. Click the Apple menu, and then click System Preferences.
  2. Click Printers & Scanners, Print & Scan, or Print & Fax.
  3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
    Image: Click Reset printing system
  4. Click Reset or OK.
  5. If prompted, type your username and password, and then click OK.
    The printing system resets.
  6. Turn off the printer, wait 5 seconds, and then turn on the printer.
  7. Wait until the printer is idle and silent.
  8. In the Printers window on the Mac, click the Add button .
  9. Select your printer from the list, and then click Add.
    It might take a few seconds before your printer displays in the Printers list.
  10.  
While I may work for HP Inc, the views and opinions expressed here are my own.
HP Recommended

Thank you so much, your solution worked perfectly the first time. 

Many thanks to you.

HP Recommended

I have a HP Officejet pro 6968

NOT A ENVY

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.