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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer will not use refilled cartridges

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01-24-2018 09:10 PM
My Photosmart C3150 printer will not use HP cartrudges refilled at Costco. Is there a way to fix this? If not, I'm dumping this for another manufacturer. Thank you.
01-26-2018 09:05 AM
Hi! @daykowitz, Welcome to HP forums!
I understand you have issues using refilled ink cartridges on your printer.
Don't worry I'll try to help you out.
Did you make any changes to your printer?
As you mentioned you have issues using refilled ink cartridges on your printer.
I have checked few records found few articles about why the refilled ink cartridges don't work.
HP is constantly improving security for its products and customers. Beginning in late 2015, HP implemented updates to the firmware related to the security chip in HP printers, HP OfficeJet, OfficeJet Pro and OfficeJet Pro X printers that maintain secure communications between the cartridge and the printer. The purpose of this update is to protect HP’s innovations and intellectual property. These printers will continue to work with refilled or remanufactured cartridges with an Original HP security chip. Other cartridges may not function. In many cases this functionality was installed in the HP printer and in some cases, it has been implemented as part of an update to the printer’s firmware.
Here's the thing, yes, you can refill your cartridges or use remanufactured cartridges, but you may run into problems.
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
70% of refilled cartridges had some form of reliability problem
Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference.
However, you can try the following document to troubleshoot ink cartridge issues.
If the solution provided worked for you, please mark accepted solution for this post.
Hope this answers your query!
Have a wonderful day ahead! 🙂
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A4Apollo
I am an HP Employee
08-07-2018 09:46 AM
I have the same problem and I'm thinking the same solution. Just move to a printer that will ALLOW filled cartridges over the need to buy the over PRICED! new cartridges EVERY TIME !... I see that is a HP control issue for the need to have people who make ink cartridges to keep their job, and to give the people who make the ink an option too, & etc,... yet as a person struggling to pay bills or get out of debt I'd rather save a few on refills then be forced to buy NEW every time ... the refilling process is a bit of a pain but at the price per refill about 8-10 a cartridge, compared to 35-40 for the new ones, that's a no brainer.
I'm about sick of companies and their need to control "their" product, I thought that when I "PURCHASED" the printe it was MINE not a license for HP to control MY printer and monitor my life of document printing. ..
see below on a service monitor
https://www.ldproducts.com/blog/the-fine-print-8-things-you-should-know-before-signing-up-for-hp-ins...
maybe we both just need to subscribe to the Amazon refill service or start shopping the 50% off deals at Office Deot more