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‎01-20-2020 08:19 PM - last edited on ‎01-21-2020 08:33 AM by Retired

HP Recommended

Hello, and Help!

I am trying to scan documents to my Mac Book Pro laptop and each time I have tried the attempt has been unsuccessful. I have tried unplugging the printer, unplugged the wifi modem, reset my verification code and nothing is working.   I have set up the printer from my email address to send to myself using the exact same email address - is this the problem? The message repeatedly says: "  The scan failed. Try again or touch exit o quit"

Please help

2 REPLIES 2

‎01-20-2020 08:21 PM

HP Recommended

Hello again - My printer details are as follows:

HP ENVY Photo 7155

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‎01-21-2020 11:14 AM

HP Recommended

Hi @PBK1

Welcome to the HP Support Community. To assist you better, I would like to know the following:

 

Which application are you using to scan?

Which version of macOS is installed?

Are you able to scan to your MAC instead of scan to email?

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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