Printerhead error for HP Officejet pro 6830

[Tall18]

I am showing a printerhead error message on my control panel.  I have tried all of the suggested troubleshooting tips and its still showing the error message.   i did read on one of the hp support colomns that my paticular model has faulty hardware and it could be repaired or replaced by HP?  

[sandytechy20]

@Tall18  

Welcome to HP forums, I see that you are getting printhead error and have tried few troubleshooting steps.

•   Did you update the printer firmware?  

If not, follow the below steps: Update the printer firmware

1. Make sure the printer is on and connected to the computer through your local network or USB cable.

2. Go to HP Customer Support - Software and Driver Downloads.

3. If a Let's identify your product to get started page displays, click Printer.

4. Type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the version of macOS or OS X, click Change, select your version, and then click Change.

6. Click Firmware, and then click Download.

   If a Firmware section is not listed, an update is not currently available for your printer.

7. When the download is complete, open the [Printer_name].dmg file.

8. Double-click HP Firmware Updater.

9. Click the name of your printer, and then click Continue.

   

10. The updater checks the firmware version installed on the printer, and then displays the results in the Update Information window.

    • If Device is ready to be reflashed displays, click Continue to update the firmware.

      When the update completes, click Done.

    • If This Firmware Updater does not contain upgrades for your device displays, the printer firmware is already updated to the most recent version. Click Cancel to exit the updater.

You can also refer this HP document for more assistance:- Click here

If the issue still persists,  I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen. I hope this helps resolve this issue completely.  

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Tall18]

I have  re tried all of your suggestions and I am still havibg the same problem. you wrote that you have sent me a private message in case the problem does persist, but I have not recieved it.

[sandytechy20 · Accepted solution]

@Tall18

Thanks for the reply.

I appreciate your time and effort.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[Tall18]

They told me there is no fix for this and I have to buy a new printer.  My printer is for home and school use, its only just 3 years old and is in new condition.  I think I will look for another brand instead of HP for my next printer.  

Thank you for your help