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‎06-23-2016 11:18 AM - last edited on ‎06-23-2016 11:21 AM by Retired

HP Recommended
Product: Officejet Pro 6830
Operating System: Microsoft Windows 10 (64-bit)

Hi. I have the printer listed above. I keep getting the message of Printhead alignment error. I have unplugged it and restarted it and could usually get another page or two either printed or copied, but now I can't get anything to print. It just gives me the printhead alignment error message. I've been busy and it worked when I did what mentioned above. Since it totally quit working, I checked into it to find out that the warrantee expired on 6/1/16. This must be a problem on this particular printer, as evidenced by what I've read online. I'm wondering what I can do? Will HP stand behind this printer, since it has this problem, even though it is past the warrantee period by 23 days?  

Model #: E3E02A
Serial #: [Personal Information Removed]

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-23-2016 07:48 PM

HP Recommended

Hello, and welcome to the HP Community @WapitiRoyal,

 

I understand you are experiencing an issue with the printhead on your HP Officejet Pro 6830. I will be happy to help.

 

Here is a link to a document that offers instructions on how to get your printer serviced. Please follow the steps, and let me know the results.

 

HP 68xx Printers - 'Problem with printhead' Error (Americas and Asia)

 

If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.


I hope this helps, and have a great day.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

View solution in original post

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2 REPLIES 2

‎06-23-2016 07:48 PM

HP Recommended

Hello, and welcome to the HP Community @WapitiRoyal,

 

I understand you are experiencing an issue with the printhead on your HP Officejet Pro 6830. I will be happy to help.

 

Here is a link to a document that offers instructions on how to get your printer serviced. Please follow the steps, and let me know the results.

 

HP 68xx Printers - 'Problem with printhead' Error (Americas and Asia)

 

If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.


I hope this helps, and have a great day.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Was this reply helpful? Yes No

‎06-24-2016 10:18 AM

HP Recommended
Looks like I will be shipped a replacement printer to exchange for mine. Should get it within two weeks. Thanks.
Was this reply helpful? Yes No
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