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‎05-31-2017 08:09 AM - edited ‎05-31-2017 09:28 AM

HP Recommended
Product: Photosmart C6380
Operating System: Microsoft Windows 10 (64-bit)

I have had this printer for years, through several OS upgrades. Never a problem. Had to replace printhead twice, with genuine HP heads. Never a problem. 

 

However just recently, I am having problems with 2 colors not printing. Magenta and Blue. Both carts are full and are genuine HP carts. I only buy these from HP Store. 

 

I have removed all the carts, and checked the vents and cleaned the contacts even though they were not soiled. I removed and cleaned the printhead. It is also not soiled. Disconnected power and reconnected. No change. 

 

I have run the cart cleaning program more than once. No change. I don't know anything else to do. By the time I get this fixed, my new carts will be out of ink just with using the tools. 

 

I need this printer and don't want to send it in as the warranty expired long ago.

 

Please help. 

 

Thanks.

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-01-2017 10:43 AM

HP Recommended

Just to let you know, I figured out the problem, and was quite surprised by what fixed this.  Printing like a champ again. So, thank me very much!

View solution in original post

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9 REPLIES 9

‎05-31-2017 09:26 AM

HP Recommended

Also, the most recent printhead replacement I received had these little soft rubber things in with it. There were no instructions or anything to explain what these are, and what they are used for. Anyone have an idea?

 

Came With Printhead 2.jpg

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‎06-01-2017 10:43 AM

HP Recommended

Just to let you know, I figured out the problem, and was quite surprised by what fixed this.  Printing like a champ again. So, thank me very much!

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‎06-02-2017 03:41 PM

HP Recommended

i keep getting this message, does anyone know how i can fix it?

 

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‎06-05-2017 12:32 PM

HP Recommended

I think you should post your issue in a seperate thread. I seem to have ruffled someone's feathers, and they took their toys and went home. Of course it's just a suggestion.

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‎10-23-2017 01:11 AM

HP Recommended

How about letting me know what fixed it?

 

1 person found this reply helpful
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‎02-09-2018 09:20 AM

HP Recommended

Good for you! But what's the solution?

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‎02-02-2019 07:09 PM

HP Recommended

Dave Please reprint your solution to this problem!! it seems to be missing from the threads.

 

 

 

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‎02-02-2019 07:11 PM

HP Recommended

looks like  you found a solution to re aligning my  all in one can you repost . it seems to be missing and I would love to get this fixed same problem . no black  and not musch of anything.     new   printhead    alignment failed messages

 

 

 

 

 

 

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‎02-03-2019 05:19 AM

HP Recommended

I replaced this printer over a year ago. Sorry, I don't recall what I did to fix it.

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