Printhead alignment failed.

[Dave49]

I have had this printer for years, through several OS upgrades. Never a problem. Had to replace printhead twice, with genuine HP heads. Never a problem. 

However just recently, I am having problems with 2 colors not printing. Magenta and Blue. Both carts are full and are genuine HP carts. I only buy these from HP Store. 

I have removed all the carts, and checked the vents and cleaned the contacts even though they were not soiled. I removed and cleaned the printhead. It is also not soiled. Disconnected power and reconnected. No change. 

I have run the cart cleaning program more than once. No change. I don't know anything else to do. By the time I get this fixed, my new carts will be out of ink just with using the tools. 

I need this printer and don't want to send it in as the warranty expired long ago.

Please help. 

Thanks.

[Dave49]

Also, the most recent printhead replacement I received had these little soft rubber things in with it. There were no instructions or anything to explain what these are, and what they are used for. Anyone have an idea?

[Dave49 · Accepted solution]

Just to let you know, I figured out the problem, and was quite surprised by what fixed this.  Printing like a champ again. So, thank me very much!

[RedRanger03]

i keep getting this message, does anyone know how i can fix it?

[Dave49]

I think you should post your issue in a seperate thread. I seem to have ruffled someone's feathers, and they took their toys and went home. Of course it's just a suggestion.

[Coinman1947]

How about letting me know what fixed it?

[bharati1046]

Good for you! But what's the solution?

[margaretrose]

Dave Please reprint your solution to this problem!! it seems to be missing from the threads.

[margaretrose]

looks like  you found a solution to re aligning my  all in one can you repost . it seems to be missing and I would love to get this fixed same problem . no black  and not musch of anything.     new   printhead    alignment failed messages

[Dave49]

I replaced this printer over a year ago. Sorry, I don't recall what I did to fix it.