cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
48
Flag Post

Printhead error on my 8620 after installing new insta ink cartridges.

HP Recommended
officejet 8620pro

I ran out of ink and I called for a new cartridge since I am enrolled in insta ink. after I installed the ink I have had a printhead not recognized or missing error. I can't seem to get a hold of a live person and I already followed all the instruction and chatted with the virtual agent. I keep reading that its possibly a cause of the ink cartridges so I tried putting the old ones and the error wont go away. I can see the ink levels full but I can't do anything else. I just received 3 new cartridge s from insta ink and installed them but the error will not go away. 

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
15,201 15,179 1,189 1,173
Message 2 of 2
Flag Post
HP Recommended

@joseph323, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation