Printing 2 copies instead of 1 Using iPhone or iPad. No PC

[TG02]

HP envy 6000 series (E11477)

[Nal_NR]

Hi @TG02,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP ENVY 6055 All-In-One Printer is printing 2 copies instead of 1 when you print from your iPhone or iPad, you can troubleshoot this issue by adjusting the print settings on your device. Here are the steps you can take:

Adjusting Print Settings on iPhone or iPad

Open the Document or Image:

• Open the document or image you want to print on your iPhone or iPad.

Access the Print Menu:

• Tap the "Share" icon (a square with an upward arrow) or the "Options" button (depending on the app you're using).
• Select "Print" from the menu.

Check Number of Copies:

• In the print dialog that appears, check the number of copies set to print. Ensure that it is set to 1.
• Sometimes, this setting might be inadvertently set to 2, causing the printer to print multiple copies.

Select Printer:

• Ensure that the correct printer (HP ENVY 6055) is selected.

Print the Document:

• Once the number of copies is set to 1, tap "Print" to print your document or image.

Resetting Print Settings

If the issue persists, resetting the print settings on your iPhone or iPad might help:

Reset All Settings:

• Go to "Settings" on your iPhone or iPad.
• Tap "General".
• Scroll down and select "Reset".
• Choose "Reset All Settings". This will not delete your data, but it will reset system settings like Wi-Fi passwords and preferences.

Re-pair with Printer:

• After resetting, you may need to reconnect your iPhone or iPad to your printer. Follow the steps to add your printer again.

Checking Printer Firmware

Ensure your printer firmware is up to date:

1. Update Firmware:
   • On your iPhone or iPad, open the HP Smart app (download it from the App Store if you don't have it).
   • Add your printer to the app if it's not already added.
   • Go to "Printer Settings" or "Advanced Settings" within the app.
   • Check for firmware updates and install any available updates.

Kindly find the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @TG02,

Kindly find the next set of steps below. 

Restart Devices

Sometimes, simply restarting your devices can resolve temporary glitches:

Restart Printer:

• Turn off your HP ENVY 6055 printer, wait for 30 seconds, and then turn it back on.

Restart iPhone or iPad:

• Restart your iPhone or iPad.

Additional Troubleshooting

If you continue to experience issues, here are a few additional steps:

Delete Print Jobs:

• Cancel any existing print jobs on the printer to ensure no stuck jobs are causing the issue.

Use Another App:

• Try printing from a different app to see if the issue persists. Sometimes, the problem may be specific to a particular app.

If none of these steps resolve the issue, there might be a software bug or a specific setting causing the problem. In such cases, contact HP Support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[TG02]

I have held off replying because the issue is intermittent. Today I printed ONE double sided copy and it printed TWO. It was clearly set to ONE. 

Not  willing to reset my iPhone. Firmware is up to date. This counts towards my monthly subscription print count. Any other suggestions?

[Nal_NR]

Hi @TG02 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!