Printing Blank Pages

[1withapencil]

I'm trying to print a black & white document. When I try to print a PDF from my computer (using Microsoft Edge), the pages are coming out blank. I'm using brand new HP ink cartridges, the paper is fine, and when I printed out Status and Diagnostic Reports, the black ink prints perfectly. This leads me to believe there's a software problem with the printer, or that the printer and my computer aren't communicating properly.

Somewhat relevant is that the Report pages aren't printing in color--neither magenta, cyan, nor yellow appear to have been printed.

What can I do to fix this?

[sandytechy20 · Accepted solution]

@1withapencil

Welcome to the HP support community.

Print a print quality report

1. Load plain, white paper into the paper tray.

2. On the printer control panel, press the Down Arrow  to select Settings, and then press OK.

3. Press the Down Arrow to select Tools, and then press OK.

4. Press the Down Arrow to select Print Quality Report, and then press OK.

If all four colors does not print fine, follow the below steps:-

Clean the printhead automatically

1. Load plain, white paper into the paper tray.

2. On the printer control panel, press the Down Arrow  to select Settings, and then press OK.

3. Press the Down Arrow to select Tools, and then press OK.

4. Press the Down Arrow to select Clean Printhead, and then press OK.

   The printer cleans the printhead, and then prints a test page.

5. Review the print quality on the test page.

If the print quality report prints fine, then that should be a driver issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver 

Click here to download 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.