Printing Cardstock on OfficeJet Pro 6968

[Daniel65]

I have an HP OfficeJet Pro 6968. I'm having trouble selecting the correct printer paper type for printing on 110 lbs Cardstock Letter Size (I've checked the specifications and it is supported according to this link: https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

When it prints, the image is shifted about one inch to the right. It's cutting off the right side and leaving extra space on the left margin. When I print on a standard sheet of paper, there is no issue and the image is centered. 

Working through the issue I have tried changing the paper type and size in multiple settings. I can choose Letter Size and Plain Paper, Thick on the printer settings when I load it in but no option for card. When I go to select paper type in the printer settings on my computer (Lenovo L540, Windows 7) I can choose Paper, Thick also. When I choose advanced settings, I can choose "Index Card Letter". I've turned the printer off and on, updated drivers, aligned and cleaned heads, and tried printing the pdf from multiple programs (Adobe and Chrome). I've even turned down the quality to 300 dpi. No combination so far has yielded proper results. 

I'm hoping someone else has solved this issue.

Thank you,

Daniel

[Betty0610]

@Daniel65

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!