Printing deskjet2852e not printing

[QueenKristine84]

My printer just quit printing. Everything appears to be fine but I hit print and I get nothing. 

[Max3Aj]

@QueenKristine84, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your HP DeskJet 2852e has suddenly stopped printing even though everything appears normal. Let’s walk through some steps to get you back up and printing:

Check Printer Status

• Ensure the printer is powered on and connected to the same Wi-Fi network as your computer or mobile device.
• Look for any error lights or messages on the printer’s control panel.

Check Print Queue

• On your computer, go to Control Panel > Devices and Printers.
• Right-click your printer > See what’s printing > Cancel all documents.
• Right-click again > Set as default printer.

Reinstall the Printer Driver

• Uninstall the printer from your computer.
• Download the latest drivers from the HP support page.
• Follow the installation instructions to reconnect your printer.

Check Ink Levels and Paper

• Make sure there is enough ink and paper loaded.
• Open the HP Smart app to check ink levels and printer status.

Try Printing a Test Page

• From the printer control panel, press and hold the Information (i) button until a test page prints.
• If it prints, the issue may be with the software or connection. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support