Printing in only 4 x 6 area with microprint

[Joy6707]

I have a Envy 7640 and use Windows 10.  Recently, when I try to print from the computer it only prints the entire page in a 4 x 6 area with tiny print instead of using the whole 8 x 11 paper.  I have checked my settings and ran the diagnostic tool but neither have helped.  Appreciate your wisdom!

[DocCottle · Accepted solution]

Hey @Joy6707,

Welcome to the HP Support Forums!

I see that you are having some issues with printing from your Windows 10 PC to your Envy 7640 e-All-in-One Printer. I can help you with that.

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

1. If the printer is connected to your PC through a USB cable, remove it.
2. Close all programs you have open.
3. In your search bar type in Printers and open Devices and Printers.
4. Right-click on any icon of your printer listed.
5. Click on Remove Device.
6. Repeat for any other icons of your printer listed.
7. If you removed the USB cable, connect it. If not, click on Add Printer and follow the prompts to add a new queue for your printer.

Please let me know the results after following the above. If you are able to print correctly, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.